Return and Refund Policy

Last Updated: October 2024

Digital Products Policy

PerDiezel Solutions specializes in digital diagnostic tools, technical manuals, and software solutions for heavy equipment. Due to the digital nature of our products:

Return Timeframe:

• Digital products: 7 days from purchase date
• Software compatibility issues: 14 days for technical resolution

Eligible for Return:

• Defective or corrupted files
• Incorrect product delivered
• Technical compatibility issues
• Missing documentation

Refund Process:

Contact us at support@perdieselsolution.com with your order number. Our technical team reviews all requests within 24 hours. Approved refunds are processed within 3-5 business days.

Contact Information:

Email: support@perdieselsolution.com
Business Hours: Monday-Friday, 8:00 AM - 6:00 PM (CST)
Response Time: Within 12 hours

Return Address:

PerDiezel Solutions
Digital Products Division
United States